CONSUMER COMPLAINT FORM
| No. | Consumer Complaint Form | |
|---|---|---|
| 1 | In terms of Regulation 4 of the Regulations Regarding Consumer Complaints, consumer Complaints must be submitted on this form | Download |
| No. | Consumer Complaint Form | |
|---|---|---|
| 1 | In terms of Regulation 4 of the Regulations Regarding Consumer Complaints, consumer Complaints must be submitted on this form | Download |
Executive: Communication & Consumer Relations
With over 20 years experience in broadcasting, communication, public relations, and brand management, Mr. Mufaro Nesongano has successfully led various teams in the execution of communication and stakeholder management strategies across both the private and public sector within the realms of academia, tourism and quite recently, the insurance industry.
He holds a Master’s degree in Journalism and Media Technology, an Honours degree in Journalism and Communication, and a Bachelor’s degree in Journalism and Communication. Additionally, he is a certified Executive and Management Coach and holds various professional certificates.
Executive: Governance, Risk & Compliance Management; and Acting Executive: Regulatory & Corporate Legal Services
Tanswell obtained a Baccalaureus Juris Degree (December 2005) and a Bachelor of Law Degree (December 2007) through the University of Namibia and he is currently studying towards a Master in ICT Policy and Regulation Degree through the University of Witwatersrand in Johannesburg. He attended the School of Oriental and African Studies at the University of London from November 2005 to February 2006, where he completed a special program of study that focused on a legal system of Africa and Asia. Tanswell served as a member of the Namibia Rugby Union Disciplinary Committee in 2012. He currently serves as a member of the Criminal Litigation Committee and as the Chairperson of the Bursaries and Sponsorship Committee of the Namibia Law Society. He lectured at the University of Namibia in the Law Faculty of the LLB Program on a part time basis from 2010 to 2013. He was admitted as a Legal Practitioner to the High Court in April 2009 and practiced for 4 years as a Legal Practitioner at BD Basson Legal Practitioners. In 2012, he joined PWC Auditing firm as Manager of Indirect Tax, a position he held until December 2012. He was appointed as a Legal Advisor for CRAN in 2013 to January 2015; in February 2015 he was appointed as Company Secretary for CRAN.
Executive: Finance & Administration
Mrs. Moses has over 20 years of experience in the finance/accounting field, and has served as an Auditing Officer, Management Accountant, Manager: Management Accounting and Director: Administration Services for various public and private sector organisations in the pension fund industry, ICT regulator, road sector and mining and energy sector. Mrs. Moses holds a Master of International Business, Bachelor of Technology in Accounting & Finance, National Diploma in Accounting, Certificate in Business Accounting, Certificate in Telecommunications Policy, Regulation and Management (TPRM), Certificate in Project Management and Certificate in Management Development Programme (MDP).
Acting Executive: Regulatory & Corporate Legal Services
Ruusa holds a B.Juris, LLB (Hons), LLM Master of Law, Postgraduate Certificate in Compliance and Risk Management, Management and Leadership Development, Postgraduate Certificate in Telecommunications Policy, Regulation and Management (TPRM), and she is an Admitted Legal Practitioner of the Namibian High Court. Ruusa’s specific areas of expertise include Regulatory Enforcement, Dispute Resolution, and Litigation Management.
Executive: Economics & Market Development
Helene obtained a master in business administration (MBA) through the Edinburgh Business School, Heriot-Watt University in the united Kingdom. She also holds an Honors degree in Statistics from the university of the State, South Africa. Helene lectured at the university of the Free State Between 1991 and 1992 after which she joined the National Planning Commission, Central Bureau of Statistic in 1992. In 1995 she joined the Ministry of Agriculture in the Directorate of planning, from where she moved to the electricity control board until she joined CRAN in 2012 as Head Economic Sector Research.
Executive: Engineering & Technical Services
Ronel is a dedicated and experienced project management and business development professional with 21 years’ experience in the telecommunications industry in Namibia. She was responsible for various technological and commercial projects from the scoping and planning stages, to completion within specified time frames for both mobile operators in Namibia. She is skilled in completing return on investment assessments, risk assessment, vendor negotiations, resource allocation and project implementation. Ronel is experienced in working with and leading cross-functional teams from technical, commercial and financial areas within young and established organizations.
Executive: Communication & Consumer Relations
Katrina obtained a Bachelor of Arts, Communication Science Degree (with distinction) and an Honours Degree, Integrated Organisational Communication from the University of South Africa respectively. In addition, she holds the Management Development and Project Management qualifications obtained through the university of Stellenbosch Business School. Katrina has over 15 years’ experience in the field of communication and is a well-known Namibian personality through various positions she held with the Namibian Broadcasting Corporation as a radio and television Producer and Presenter. She served in numerous portfolios as a Corporate Communication Practitioner in sectors such as broadcasting, education, transport and oil and gas. She joined CRAN in March 2015 as Head: Communication and External Relations and is responsible for the organisations image and reputation through various stakeholder engagement initiatives.
Executive: Human Capital
Lucrezia Henckert-Louw is a seasoned Human Capital Practitioner and holds a National Diploma in Human Capital and a Bachelor of Technology degree in Human Resource from the Polytechnic of Namibia. She also holds a Senior Management Development Program qualification, which she obtained through the University of Stellenbosch Business School in the Republic of South Africa. Before joining CRAN in 2012, Lucrezia was employed by the International Training & Education Center on Health (I-TECH), where she served as a Senior Manager: Human Resources. Other previous employers include the polytechnic of Namibia where she was employed for ten years. Lucrezia is passionate about the field of Human Resources and in establishing CRAN as an employer of choice. Her conviction that Human Resources should be an advocate for employees drives her on-going effects to strengthen CRAN’s HR department to ensure all employees are treated fairly and equally, and that needs of the business are balanced with the needs of the employees. “employees of choice are those companies that receive recognition for the way they treat employees; they are the companies for whom people want to work. Becoming an employer of choice means that Human Resources balances recruiting the most qualified applicants, selecting the most suitable candidates and retaining the most talented employees,” she states.
Executive: Cybersecurity and ICT
Elton Witbooi holds a Diploma in Business Computing; Honours Degree in Software Engineering; Bachelor’s Degree in Administration; and a Master’s Degree in Business Administration. He served in various ICT capacities in numerous public and private sector organisations, before joining CRAN on 1 February 2023 as the Executive: Cyber Security and ICT.
Chief Executive Officer
Mrs. Emilia Nghikembua is the Communications Regulatory Authority of Namibia’s (CRAN) Chief Executive Officer and has extensive knowledge in Law, ICT policy, regulation, management and board governance. She holds a Baccalaureus Juris, Bachelor of Law and Master of Law (cum laude) degrees from the University of Namibia respectively. Mrs. Nghikembua also holds a Master of Arts Degree in Information and Communications Technology Policy and Regulation obtained from the University of the Witwatersrand. She is an admitted legal practitioner of the High Court of Namibia.
Mrs. Nghikembua joined CRAN in 2011 as a Legal Advisor and was later appointed as Head: Legal Advice in April 2015, a position she occupied until her recent appointment as CRAN’s CEO. She previously worked as a lecturer in the Department of Commercial Law at the University of Namibia. Her overall vision is to create an interface between the law and different spheres of the economy to improve lives. Specific to this mandate, Mrs. Nghikembua aspires to contribute to the formulation of a framework which enables the utilisation of Information Communication Technology (ICTs) to improve the socio-economic development of Namibia.
Acting Head: Internal Audit
Desery Haimbodi was appointed as an Internal Auditor at CRAN from 1 August 2016 and is currently the Acting Head: Internal Audit effective 01 May 2018. Desery Haimbodi holds a Bachelor of Technology Degree (B-Tech) in Accounting and Finance from the Polytechnic of Namibia. Before joining CRAN, Desery was employed by Ernst & Young (EY) Namibia, where she gained extensive experience in tax matters before moving to the Advisory department.
Chief Executive Officer
Festus is the Communications Regulatory Authority of Namibia’s Chief Executive Officer and has a track record in various large and notable Namibian institutions and an academic and practical background in Law. In 2008 after almost 10 years as a Legal Advisor in the Attorney General’s Office he made the transition to the ICT industry and has successfully immersed himself in the technical and legal aspects of this innovative sector. Festus is well known and respected within the public as well as in the private sector. He has served through Cabinet appointments on various negotiation Teams ranging from the Presidential Commission of Enquiry: DBC/AMCOM, Government Negotiation Team on the Sales Agreement and shareholding with De Beers during 2006 – 2008, the Millennium Challenge Account (between the Namibian Government and Millennium Challenge Corporation/USA) to heading up the Namibian Technical Team that negotiated the Extradition Treaty with China, among others. His extensive knowledge and wisdom is readily sought by different establishments around Namibia and as a result he has served on various institutional and charitable Boards. Notably, he served as the Chairperson of the Board for the Namibian Diamond Trading Company (NDTC) from November 2012 to August 2014, and again as the Board Chairman of NDTC since April 2016 to date and the Chairman of the Casino Board since May 2015.