The Office of the CEO oversees the organisation as a whole, as far as strategic direction and management is concerned, to achieve the overall operational objectives of the organisation and to ensure that the provisions of the Communications Act (No. 8 of 2009) and the Public Enterprise Governance Act (No. 1 of 2019) are effectively implemented.  

Additionally, the CEO makes decisions that determine the scope, the direction, overall goals of the organisation, and has the full strategic accountability for the organisation’s functions and processes. 

Team 

• Chief Executive Officer 
• Executive Assistant to the CEO 
• Manager: Business Strategy & Transformation 

This department manages the governance framework of CRAN and ensures that the Board carry out its functions in accordance with the provisions of the CRAN Act, the PEGA and line ministry policies and directives.  

Identify and analyse risks inherent to CRAN and develop and implement mitigating strategies to reduce the risks exposure.  Establish risks management strategies, policies, internal protocols and effective risk communication frameworks. Develop, implement and maintain an enterprise risk management (ERM) framework.  

Oversee and ensure the development of CRAN’s compliance framework and ensure that all corporate legislative obligations are met. Provide guidance on the communication and implementation of the compliance frameworks.  

Team 

• Executive: Governance, Risk & Compliance Management 
• Administrative Assistant 
• Governance Officer 
• Risk and Compliance Officer 

This department is responsible for network coverage for telecommunications, broadcasting and postal services. It deals with all technical resources, telecommunications, infrastructure sharing and the control, planning and management of radio frequency spectrum and Numbering resources.  

Team 

• Executive: Engineering & Technical Services 
• Manager: Technology & Standards 
• Manager: Spectrum Management 
• Manager: Postal & E-Commerce Services 
• Radio Frequency Specialist: Telecommunication & Satellite 
• Radio Frequency Specialist: Broadcasting Spectrum 
• Specialist: Other Services 
• Specialist: Postal and Courier Services 
• Specialist: Numbering & Quality of Service 

This departments formulates and coordinates the implementation of ICT policies, champions technological innovations, project management, digital enablement and Business Intelligence solutions. The department also ensures the protection of citizens and consumers against the risks in the cyberspace and oversee the implementation of the Cyber Security laws and regulations.  

Team 

• Executive: Cyber Security and ICT 
• Manager: Projects & Business Intelligence
• Manager: Cyber Security 
• IT Administrator 
• IT Desktop Support 
• Analyst Programmer 
• Two Cyber Security Specialists

This department promotes the commercial use of the radio frequency spectrum to benefit Namibia, encouraging local and foreign investments in the ICT industry. 

It reviews and proposes fair and affordable tariffs and rates for telecommunications services. 

It builds research and development capacity and assesses market trends affecting the ICT industry. 

It aims to provide universal access to ICT and postal services and ensures efficient UAF accounting. 

Team 

• Executive: Economics & Market development 
• Analyst: Data Collection & Analysis 
• Analyst: Market Development 
• Analyst: Universal Access & GIS 

The finance department provides strategic analysis and insightful contributions into the strategy and planning process. They report on the relevant financial and operational information for decision-making. They implement controls to ensure effective and efficient processes and transaction systems. The department also adheres to prudent management accounting principles and controls, cost management systems, and manages tender, contract management and procurement processes.  

Team 

• Executive: Finance & Administration 
• Manager: Financial Accounting 
• Manager: Management Accounting 
• Manager: Procurement & Contract Management 
• Senior Procurement Officer
• Financial Accountant 
• Management Accountant 
• Revenue Accountant 
• Two Procurement Officer  
• Contract Management Officer
• Assistant Accountant Revenue 
• Assistants Accountant Account Payable 
• Specialist: Corporate Administration 
• Assistant: Procurement 
• Two Operational Assistants  
• Two Drivers/Messengers  

The department oversees all human resources services in the organisation, both strategically and administratively. It aims to equip employees with the tools they need to maximise their potential and contribute meaningfully to the organisation’s goals.   

The department is responsible for: 

• Talent Acquisition and Management 
• Benefits and Administration 
• Industrial Relations 
• Performance Management 
• Employee Engagement Initiatives 
• Training and Development 
• Occupational Health & Safety 
• Change Management 
• Employee Wellness

Team 

• Executive: Human Capital 
• Manager: Human Capital 
• Practitioner: Organisational Development 
• Practitioner: Talent Management 
• Assistant: Human Capital 
• Human Capital Intern 
• Two Human Capital Graduate Trainees 

This department establishes a responsive regulatory, legal, and policy framework for the ICT industry. It initiates and issues appropriate regulations and ensures they are officially gazetted.   

The department handles corporate legal matters and provides strategic legal advice and assistance with litigation and other legal proceedings.   

Additionally, it defines licensing regulations for each type of license and implements national licensing policies in the ICT sector.   

Lastly, the department investigates and enforces compliance with license conditions by service providers for all types of services. It also seizes and disposes of non-approved telecommunications equipment that does not meet the required technical standards.  

Team 

• Executive: Regulatory & Corporate Legal Services 
• Manager: Corporate Advice & Legislative Drafting 
• Manager: Licensing Standards & Regulatory Compliance 
• Manager: Dispute Resolution & Enforcement 
• Legal Advisor: Legislative Drafting 
• Legal Advisor: Corporate Advice 
• Legal Advisor: Licensing Standards & Regulatory Compliance 
• Legal Advisor: Complaints & Enforcement 
• Officers: Licensing & Regulatory Compliance 
• Two Officers: Equipment Approval 
• Officer: Investigations 
• Two Registry Assistants 

The department provides timely, accurate, objective information to enable stakeholders to meet their operational objectives as well as enable them to receive the full benefits of ICTs. Additionally, it creates a greater focus on CRAN’s mandate and in specific, the Access to Information, Consumer Relations and Advocacy, and International Relations.  

Team 

• Executive: Communication & Consumer Relations 
• Manager: Communication & International Relations 
• Manager: Consumer Relations & Advocacy 
• Manager: Access to Information 
• Practitioner: Social Media 
• Practitioner: Consumer Relations 
• Practitioner: Access to Information 
• Two Receptionists